This post exists because of this Tweet…
Yes, I know it’s a dated meme that’s been driven in to the ground, and I’m ok with that. In fact, because this is a meme from ancient internet history, it makes it even more appropriate for this topic because this is something that should just not happen anymore, and yet it happens all the time.. So, here’s a post inspired by that all-too-true tweet from 20kGroup and Matthew Carberry, along with couple more things that still happen in social media that should have been wiped from existence ages ago.
It’s 2014, everyone. These things need to stop.
Don’t pick fights with your customers. Ever. Because you will lose more than you think. Yes, you’ll lose that customer, but you’ll also lose something much more important: RESPECT. Nobody wants to do business with someone who’s confrontational and too proud for their own good. Your brand can’t win here so take it offline, solve the problem, and move on.
If you still send Auto-DM’s… (Thanks to @erinbury)
Why does this still happen? Auto DM’s are the least-social way to say anything in social media. Proponents of Auto-DM’s say it’s simply the easiest way to show appreciation for a new follower. Well, I’m sure your followers are truly grateful that you’ve put forth the absolute bare minimum of effort to thank them. If you really appreciate new followers, then take the time to thank them personally. And in the name of all that is good in this world, don’t tell me to follow you on Facebook too.
If you think your personal posts don’t impact your employers brand… (I came up with this one)
I’ve got news for you: If I see someone swearing a blue streak in the parking lot of a store, you better believe that it will change my opinion of that store if they walk in and stand behind the counter for their shift. Same thing applies in social media. On or off the clock, on your own account or on theirs, you are intertwined with your employers brand, not because your boss says so, but because the CUSTOMERS say so.